Privacy Policy

Introduction

HM Care Clinic ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and insurance information when you schedule an appointment or contact us.
• Health Information: Medical history, treatment records, and other health-related information necessary for providing our services.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our healthcare services
• To schedule and manage appointments
• To communicate with you about your care
• To process payments and billing
• To comply with legal obligations
• To improve our website and services

Information Sharing

We do not sell your personal information and we do not share health information for advertising purposes. We may share your information with healthcare providers involved in your care, insurance companies for billing purposes, service providers who operate this website on our behalf, and as required by law.

Cookies & Similar Technologies

This website uses two categories of cookies and similar storage:

• Essential: required for the site to function, such as remembering your cookie choice and keeping forms working. These are always active.
• Analytics: optional. They help us understand which pages are visited and how the site performs. We only set these if you select "Accept analytics" in the cookie banner.
• We do not use advertising, cross-site tracking, or social media pixels on this website.
• You can change your choice at any time by clearing this site's data in your browser, which will bring the cookie banner back.

Analytics & Third-Party Services

The following third parties may process limited information when you use this site. None of them receive your medical records:

• Google Analytics (Google LLC) — page-level usage statistics, loaded only with your consent. IP addresses are anonymised and Google Consent Mode is set to deny advertising storage, ad user data, and ad personalisation at all times.
• Vercel — website hosting, which processes standard server logs including IP address.
• ipapi.co — approximate location lookup from the IP address of appointment and contact form submissions, used to help us identify and filter spam enquiries.
• Convoro — the chat widget available on our pages. Please do not enter detailed medical information into the chat.
• Email delivery provider — used to transmit appointment and contact form submissions to our office.

Health Information & Advertising

We do not use information that could reveal a health condition or treatment interest for advertising. Specifically: we do not build advertising or remarketing audiences from visits to our weight management, men's health, or aesthetics pages; we do not pass the service you select on our forms to any advertising platform; and advertising personalisation signals are disabled on those pages regardless of your cookie choice.

Information You Submit Through Forms

When you request an appointment or contact us, we collect the name, contact details, age, and the general wellness concern you select, along with technical details of the submission (IP address, browser, referring page, and approximate location) used to prevent spam. This information is used to respond to your enquiry and, if you become a patient, to schedule your care. It is not used for advertising and is not sold. Please do not submit detailed medical history through website forms — we will collect that securely at your visit.

Data Security

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction.

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state laws regarding the protection of your health information.

Your Rights & Choices

You have the right to access, correct, or delete your personal information, and to request restrictions on the use of your health information. Depending on where you live, you may also have additional rights:

• Withdraw cookie consent at any time by clearing this site's data in your browser.
• Opt out of Google Analytics measurement across all websites using Google's browser add-on at tools.google.com/dlpage/gaoptout.
• Control ad personalisation in your Google account at myadcenter.google.com.
• Request access to, correction of, or deletion of the personal information we hold about you, subject to our record-retention obligations as a healthcare provider.
• To exercise any of these rights, contact us using the details below.

Children's Privacy

This website is not directed at children under 13, and we do not knowingly collect personal information from children through it. Where we provide care to minors, information is collected through our clinical processes with a parent or guardian, not through this website.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: (845) 391-8273
• Email: info@hmcareclinic.com
• Address: 418 Blooming Grove Turnpike, New Windsor, New York, 12553